Frequently Asked Questions
If you have additional questions please email us.
Why hire a professional pet sitter?
1. We’re professional pet lovers.
It’s true. We. Love. Animals! But in addition to being ga-ga over four-legged creatures, we’re all self-motivated, friendly, responsible and educated.
2. We’re a close pack.
We all get along, we work well with each other and we help each other out. We work to maintain a healthy, happy work environment, but it’s simple when the formula is: great job + positive people!
3. If you’re looking for open communication, you’re barking up the
You want a text? No problem. You’d prefer email? You bet. And to boot, we leave a detailed note at every visit letting you know how our visit went with your sweetie.
4. We love tech-meow-logy.
We melt over those cute and funny moments with your furrball – whether they are chasing a bug or lounging around – and we want you to know about it! If your phone gets photos, don’t hesitate to ask for a snapshot!
5. We tailor our service to your needs.
No request for your baby is too much for us. We are happy to administer medication, massage and extra daily visits for your special one.
6. Making reservations is easy.
Not just easy, really easy! You can email us at: email@example.com, or use our online form. If you are a new client, you’ll need to fill out an application so we can go through the quick and painless process of getting your munchkin on our radar.
Frequently Asked Questions
Q. What happens if my pet becomes injured or ill?
A. We are dedicated to excellent care of your pet and in the event of an emergency we will take your pet to the nearest animal hospital or your own vet. At this same time we will be contacting you or your emergency contact person.
Q. What happens if my sitter becomes ill or injured?
A.We have a large staff of sitters available and there is always a back up sitter available who is trained and aware of your specific needs.
Q. If I get a confirmation, and need to adjust the dates of service or services being delivered, what should I do?
A. You can email the changes to us or you can call our office 321-459-2700. We will make the adjustments in our system and send you and updated confirmation.
Q. How do I pay?
A. We accept credit cards, money orders and checks.
Q. How are gratuities handled?
A. Gratuity is graciously accepted and may be offered directly to your pet sitter. If you would like to include a gratuity with your payment for pet sitting services you may and the full gratuity will be given to your pet sitter.
Q. Are you licensed, bonded and insured?
Q. How do you handle pet accidents and destruction of property?
A. We will make every attempt to clean accidents with supplies you have on hand for this purpose. If you have no suitable supplies we will purchase them for you, adding them to your final bill. Please be aware that not all accidents can be completely erased, no matter what product is used. If you have scheduled one/two visits per day for your pet and we routinely find feces or urine at the next scheduled visit, you will be notified.
Q. Pet Taxi Service
A. This service can be contracted to fit around the requirements of the actual pet sitting. In the case of cats who hide, we will make every attempt to get them into a carrier. If this proves impossible after at least 15 minutes we will advise you so that you can notify the vet or groomer.
Q. Should I do anything upon my return home?
A. We ask that you call Fetch! Pet Care of Brevard at 321-459-2700 to confirm your return home. This notification process prevents us from worrying about your pet(s). If we do not hear from you within six hours of your stated return time we will assume that you are delayed. We will schedule our sitter to stay on schedule until we have made contact with you.
Q. Can I have someone share pet sitting responsibilities?
A. The insurance carried by Fetch! Pet Care of Brevard cannot cover the presence of visitors or other caregivers in the home. In the interest of our safety and that of your pet(s), we request that you either contract solely with us or choose another person to care for your pet(s). We reserve the right to discontinue caring for your pet(s) if we become aware of another person performing duties we are contracted to perform. Any exception to this policy must be discussed and approved in advance.
Q. What supplies should I have on hand?
A. Adequate supplies should be on hand for the period of time you will be away (food, litter, pocket pet bedding, bird cage lining or litter, etc.). If supplies run out, we will purchase additional supplies and bill you accordingly
Q. What time will you visit my pets?
A. In general, specific visit times cannot be guaranteed. Two visits per day are scheduled approximately twelve (12) hours apart unless otherwise agreed. Three visits per day are scheduled approximately eight (8) hours apart during waking hours. In the case of time-sensitive medication issues, or if your pet(s) are on a different, set schedule, other arrangements can be made if necessary.
Q. How much notice of cancellation do you need?
A. 24 hours.
Q. Do I have to sign a contract?
A. Yes, we need a signed statement that you agree to let us into your home to care for your animals as well as that you are aware of and agree to our policies/procedures.
Q. Do you have references?
A. Yes, we can provide you with a list of our satisfied clients.